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KH Direct Ltd Privacy and Security Policy – Last edited 04/05/2018

KH Direct Ltd is a limited company registered in England and Wales with company registration number 6680181. Our registered office address is Suite 19, 34 Third Avenue, Hove, East Sussex, BN3 2PD.

We may change our privacy policy from time to time. This policy was last updated on 04/05/2018. This page is designed to provide our customers details of how we use the information provided to us during any communication including, but not limited to, telephone calls, email communication, communication by post and via our website.

What information we hold and how we process it

We only collect, process or store your information for the purpose of completing your order. We will only share your information when we need to fulfil part of your order or are obliged to legally.

Below are a few reasons why we collect, store or pass on your information:
• To process your order that you place on our website or over the phone.
• We will pass on your information to third parties in order to complete your order and arrange delivery.
• We will pass on your information to third parties in order to keep you updated on the process of your order via SMS, email and telephone.
• We will pass on your information to third parties to get in touch to make sure you are happy with the service we have provided to you.
• We may pass your information onto third parties for fraud prevention.

Communication and records of communication

If you get in touch with us via telephone, email or any alternative means of communication which may relate to your order, we will keep a record of this. This helps us improve our customer service in relation to your order and also enables us to resolve any problems and answer questions relating to your order.

Any medium of communication may be recorded for the necessary timescales relating to your order. Telephone calls may also be recorded for training and regulatory purposes.

Communication you will receive from us

We will never contact you with marketing information you have not asked for or explicitly opted in to receive. All communication you will receive from us or any third party will be for the sole purpose of completing your order or ensuring you are happy with the service we have provided.

Sharing your information

As outlined above, we will never share your information to any third party or service provider unless it meets the following criteria:
• We are legally obliged to do so.
• We need to pass on your information to a third-party in order to complete your delivery.
• We need to pass on your information in order to communicate with you regarding your order.

We will never sell your information. We will always comply with the Data Protection Act 1998 and all other relevant legislation.

We use third party payment service providers which are integrated into our website. When you pay using one of these methods (e.g. Paypoint) you are redirected to the provider's portal. Your use of these services is subject to the terms and conditions of the payment providers.

Cookies

We require the use of cookies in order to use and navigate our website. They help you add products to your cart, look at products you have viewed previously, or help us in case our website has an error.

We never use cookies to show you adverts on our site or target you for future advertising.

We do use analytical cookies to help us learn how you are using our website. This is completely anonymous and is for the benefit of making the site easier to use and measure volume of people on our site, we use this information to help the maintenance and appearance of our site going forward.

Privacy and Security

Your privacy and security are important to us. We use SSL certificates throughout the entire site in order to protect our customers. When browsing our website, you should look for the green padlock and 'https' in the address bar. These should always be present when browsing our website and placing an order.

For additional security we are accredited by the Payment Card Industry (PCI) every year. This accreditation certifies that we take security seriously and take precautions in order to make sure your details remain safe and secure.

All order information is stored on secure servers provided by third party companies that comply with all data protection laws.

All orders on our website are also protected by Verified by Visa and Mastercard SecureCard. If you have enrolled in this service, you will be required to provide this information when passing through the checkout.

Contacting us

If you have any questions relating to this privacy and security policy or you would like to know what information we hold about you as a customer, please do not hesitate in contacting us. You can call us on 01273 917336 or alternatively you can write to us at our registered office address Suite 19, 34 Third Avenue, Hove, East Sussex, BN3 2PD.