Frequently Asked Questions

What types of recliner chairs do you offer?

We offer a wide range of recliner chairs to suit various needs and preferences, including leather and fabric recliners, rise and recliner chairs, and dual motor chairs. Each type is designed for comfort and ease of use, with options available to match different styles and functionalities.


How do I know if I am eligible for VAT relief?

VAT relief is available for individuals with chronic conditions or disabilities. When purchasing a recliner, you'll need to complete a simple declaration form confirming your eligibility. Our team is available to guide you through this process and answer any questions you may have.


What is the difference between single and dual motor recliners?

Single motor recliners use one motor to control both the backrest and footrest, while dual motor recliners have two separate motors, allowing for independent adjustment of the backrest and footrest. Dual motor recliners offer more flexibility and positions for personalised comfort.


Can I try out a recliner before purchasing?

While we don’t have physical showrooms, our detailed online descriptions, images, and customer reviews provide a comprehensive guide. Our customer service team is also on hand to answer any questions and help you make the best choice for your needs.


What is your return policy?

We offer a straightforward return policy. If you're not completely satisfied with your purchase, you can return it within a 14 days, provided it is in its original condition and in its original packaging. Please refer to our returns policy for further information.


How long does delivery take and what are the costs?

Delivery times vary depending on the service chosen. Our Two Man delivery service takes 5-10 working days and is free across mainland UK. We also offer a Next Working Day delivery service for urgent needs. Please visit our website for more details on delivery costs and times.


Do you offer an assembly service for the recliners?

Yes, our Two Man delivery service includes assembly of your recliner in your room of choice. Our team will ensure that your recliner is fully assembled and in perfect working order before leaving, providing a hassle-free experience.


How do I maintain and clean my recliner chair?

For leather recliners, a regular wipe with a damp cloth is sufficient for cleaning. For fabric recliners, vacuuming and occasional gentle cleaning with water and a soft cloth is recommended. We also offer cleaning kits for more thorough maintenance.


What is the extended warranty and how can I purchase it?

Our extended warranty extends the manufacturer's guarantee to 5 years, covering stains, structural faults, and accidental damage. This can be purchased for a low price per seat during the checkout process.


Can I modify or cancel my order after placing it?

We understand that plans can change. You can modify or cancel your order within a certain timeframe after placing it. Please contact our customer service team as soon as possible to make any changes or cancellations.